About
The Lumen Index helps teams augment customer portfolio reviews with enriched account context grounded in public reporting, proprietary tooling, and one consistent evidence process.
Teams already review customer accounts before renewals, forecasts, executive discussions, and customer conversations. The service exists to support those moments with a more structured external view.
Why it exists
Important customer-company change can be visible externally before it becomes obvious inside CRM, product data, or account notes.
The Lumen Index was built to help teams bring that external context into customer portfolio review without replacing internal judgment.
The service is powered by proprietary tooling, but the goal is practical review support rather than another dashboard to manage.
Founder
Ben Freebody is a post-sales and operations leader with 25 years across SaaS and cybersecurity.
After years of watching teams review customer portfolios with incomplete external context, he began building a review capability that could add public company context beside internal account data.
The Lumen Index reflects a practical approach to account review, evidence handling, and operational judgment.
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